Refund and Returns Policy

At iScentz, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process to ensure your experience with us is seamless.


Eligibility for Returns

  1. Condition of Products:
    • Items must be returned unused, unopened, and in their original packaging.
    • For hygiene reasons, opened or used perfumes cannot be returned unless they are damaged or defective.
  2. Timeframe:
    • Returns must be initiated within 30 days of receiving the product.
  3. Proof of Purchase:
    • A valid receipt or order confirmation is required for all returns.

Damaged or Defective Products

  • If your item arrives damaged or defective, please contact us within 7 days of delivery.
  • Send an email to [support email address] with:
    • Your order number.
    • Photos of the damage or defect.
    • A brief description of the issue.
  • We will provide a replacement or refund, including shipping costs, once the claim is approved.

Non-Returnable Items

  • Gift cards and promotional items are non-refundable.
  • Sale items are only eligible for refunds at the purchased price, unless defective.

Return Process

  1. Contact Us: Email our support team at team@iscentz.com with your order details and reason for the return.
  2. Approval: Once approved, you will receive return instructions, including the return address.
  3. Shipping Costs:
    • Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
  4. Packaging: Securely pack the item to avoid damage during transit.
  5. Tracking: We recommend using a trackable shipping method to ensure your return reaches us.

Refund Policy

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed within 5-7 business days, and the amount will be credited to your original payment method.
  • Shipping fees for the original purchase are non-refundable unless the return is due to our error.

Exchanges

  • We do not offer direct exchanges. Please return the unwanted item and place a new order for the desired product.

Contact Us

If you have any questions or need assistance, please reach out to our customer support team:

  • Email: team@iscentz.com
  • Phone: 0321 093 9955
  • Hours: 10AM – 6PM (Monday to Saturday)

Thank you for shopping with [Your Online Perfume Store]. We appreciate your business and are committed to providing you with exceptional service!

Shopping Cart
Scroll to Top