At iScentz, we aim to deliver your orders swiftly and securely. This Shipping Policy outlines the terms and conditions related to shipping and delivery.
1. General Shipping Information
1.1 We ship to [list countries/regions where shipping is available].
1.2 Orders are processed and shipped on business days (Monday to Saturday, excluding Sunday).
1.3 All orders are subject to product availability. In the event of a delay, we will notify you promptly.
2. Processing Time
2.1 Orders are typically processed within 1-2 business days after payment confirmation.
2.2 During peak periods or sales, processing times may extend to 3-5 business days.
3. Shipping Options and Costs
- Offering free shipping nationwide.
4. Delivery Timeframes
4.1 Estimated delivery times depend on your location.
5. Tracking Your Order
5.1 Once your order is shipped, you will receive a confirmation email with a tracking number.
5.2 You can track your order using the tracking link provided in the email or by visiting [carrier’s tracking page].
6. Incorrect or Undeliverable Addresses
7.1 Ensure your shipping address is accurate at the time of purchase.
7.2 If an order is returned due to an incorrect or undeliverable address, the customer will be responsible for reshipping costs.
7. Lost or Damaged Packages
8.1 If your package is lost or damaged during transit, please contact us within 7 days of the expected delivery date.
8.2 Provide your order number and any relevant details to assist with resolving the issue.
8.3 We will work with the carrier to locate the package or issue a replacement/refund as appropriate.
8. Returns and Exchanges
For information on returning items, please refer to our Refund and Return Policy.
9. Contact Us
If you have any questions or concerns about shipping, please reach out to us:
- Email: team@iscentz.com
- Phone: 0321 093 9955
- Hours: 9 AM- 6 PM
Thank you for shopping with iScentz. We’re committed to providing you with an exceptional shopping experience!